Shipping Policy

Please be aware that courier networks are experiencing high demand currently, which may cause delays in deliveries and collections. iHoverboard will do all we can to ensure services are completed as quickly as possible.

Electric Scooters and Hoverboards

Delivery to the UK on e-scooters and hoverboards are FREE and in 1-3 working days.

Off Road Electric Scooters

Off-road electric scooters can now be delivered to your door in as little as 1 working day with our free express truck service.

Electric Bikes

Delivery to UK on electric bikes are FREE and in 1 working days by truck.


1.1 Shipping from United Kingdom Warehouse(Oldbury)

In the United Kingdom, We have two warehouses, we send via DHL, DPD, or Yodel, and the express will email you on the day of delivery with a 1-hour time slot. Tracking information is provided via email on the day of dispatch, the delivery time is 1-3 working days.

1.2 Shipping from other Europe Warehouses

In these countries, we send via DHL or DPD, which takes about 3-7 working days to deliver. All the parcels will be given the tracking number by Email.

1.3 Shipping Insurance

We are responsible for the safe delivery of your parcel only during transit. Once your package has been delivered and received, our shipping insurance will no longer be valid. Please note that shipping insurance covers the parcel while it is in transit and does not extend once delivery is completed.

Additionally, shipping fees are non-refundable, even in the case of returns or cancellations.

Accessories

Accessories are FREE to deliver and will take about 3-10 working days to arrive.

Note: Accessories ordered with hoverboards and e-scooters may come in separate deliveries since they come from different warehouses, including helmets, seats, locks, or something else.

Delivery Time


Total Estimated Delivery Time
Shipping Method Processing Time Shipping Time Total Estimated Delivery Time Cost of Delivery （￡）
Ship by DHL or DPD or Yodel from UK warehouse  1-2 Business Days 1-3 Business Days 2-5 Business Days Free Shipping
Ship by DHL or DPD from other Europe warehouses 1-2 Business Days 3-7 Business Days 4-9 Business Days Free Shipping

  • 1. All orders before 2:00 PM (GMT+1) will be sent today after 2:00 PM (GMT+1) will be sent the next day.
  • 2. Normally orders will be dispatched in 1-2 working days once the payment is confirmed, and 2-5 days to arrive.
  • 3. Please know that if out of stock in the UK, we will send it from other European warehouses via DHL. It will take about 4-9 working days to ship.
  • 4. Orders placed after 1 pm on Fridays will be shipped on Mondays. 

  • Last Updated: October 2024