Help Center

Yes, we do ship internationally. The shipping fee may vary depending on your location

Before dispatch

If you would like to cancel your order before the product has been dispatched to you, please apply for HERE or contact our customer services team via email at support@ihoverboard.com, quoting your order number. If your order has not yet left our warehouse, we may be able to cancel the order and issue a refund once confirmed.

Please note that a 5% processing fee for order cancellation will be charged if the items have not shipped.

 

What if my order has already left the warehouse?

As we aim to dispatch items as quickly as possible, it may already be on its way to you. If this is the case, please reject the parcel or apply for HERE we will confirm this and help you to arrange a return.

For cancellation of orders that have already shipped, a 10% restocking fee will be charged, as well as the resulting shipping cost and tariffs.

Shipping Policy Page

Please be aware that courier networks are experiencing high demand currently, which may cause delays in deliveries and collections. iHoverboard will do all we can to ensure services are completed as quickly as possible.

Electric Scooters and Hoverboards

Delivery to the UK on e-scooters and hoverboards are FREE and in 1-3 working days.

Off Road Electric Scooters

Off-road electric scooters can now be delivered to your door in as little as 1 working day with our free express truck service.

Electric Bikes

Delivery to UK on electric bikes are FREE and in 1 working days by truck.

 


1.1 Shipping from United Kingdom Warehouse(Oldbury)

In the United Kingdom, We have two warehouses, we send via DHL, DPD, or Yodel, and the express will email you on the day of delivery with a 1-hour time slot. Tracking information is provided via email on the day of dispatch, the delivery time is 1-3 working days.

1.2 Shipping from other Europe Warehouses

In these countries, we send via DHL or DPD, which takes about 3-7 working days to deliver. All the parcels will be given the tracking number by Email.

1.3 Shipping Insurance

We are responsible for the safe delivery of your parcel only during transit. Once your package has been delivered and received, our shipping insurance will no longer be valid. Please note that shipping insurance covers the parcel while it is in transit and does not extend once delivery is completed.

Additionally, shipping fees are non-refundable, even in the case of returns or cancellations.

Accessories

Accessories are FREE to deliver and will take about 3-10 working days to arrive.

Note: Accessories ordered with hoverboards and e-scooters may come in separate deliveries since they come from different warehouses, including helmets, seats, locks, or something else.

Delivery Time


Total Estimated Delivery Time
Shipping Method Processing Time Shipping Time Total Estimated Delivery Time Cost of Delivery (£)
Ship by DHL or DPD or Yodel from UK warehouse  1-2 Business Days 1-3 Business Days 2-5 Business Days Free Shipping
Ship by DHL or DPD from other Europe warehouses 1-2 Business Days 3-7 Business Days 4-9 Business Days Free Shipping
  • 1. All orders before 2:00 PM (GMT+1) will be sent today after 2:00 PM (GMT+1) will be sent the next day.
  • 2. Normally orders will be dispatched in 1-2 working days once the payment is confirmed, and 2-5 days to arrive.
  • 3. Please know that if out of stock in the UK, we will send it from other European warehouses via DHL. It will take about 4-9 working days to ship.
  • 4. Orders placed after 1 pm on Fridays will be shipped on Mondays. 

Under normal circumstances, our shipping process typically occurs within 24 hours of receiving your order. Once the order has been dispatched, the estimated transit time is usually between 1 to 3 working days, depending on your location and the shipping method selected.

We apologize for the inconvenience caused by the non-receipt parcel. If your package has been signed for but not received, we recommend trying the following four methods to locate your parcel:

1. Please inquire with your family members if they have accepted the package on your behalf. Additionally, if there are surveillance cameras at your residence, you may check the footage. You can also contact your neighborhood's property management office to inquire about the parcel.

2. You can call the logistics company's phone number to inquire about the parcel. Please provide your name, address, and tracking number for assistance in tracking your parcel.

3. There is a possibility that the parcel may have been stolen. In such cases, we strongly advise you to report the incident to the local police station, who will assist you in investigating the matter.

We hope that one of the above methods will help you locate your parcel. If you still require assistance after exhausting these options, please do not hesitate to contact our official website customer service at support@ihoverboard.com.

We sincerely hope that you will be able to locate your parcel as soon as possible!

We sincerely apologize for any inconvenience caused by the damage to your parcel. We highly prioritize product quality and customer satisfaction, and we deeply regret any dissatisfaction resulting from this incident.

While we make every effort to ensure that each new scooter is securely packaged, we understand that unforeseen circumstances can lead to damages during transit. If the packaging is damaged but the product remains unaffected, you can still use our scooter without any issues.

However, if the damage is severe, we kindly ask you to provide the following information to our customer service email at support@ihoverboard.com">support@ihoverboard.com for further assistance:

  1. Order number
  2. Photos of the damaged packaging
  3. Photos or videos showing the damage to the scooterOnce we receive this information, we will promptly assist you in resolving the issue to your satisfaction.

We appreciate your understanding and cooperation in this matter. If you have any further questions or concerns, please do not hesitate to contact us.

If you miss your delivery the courier will attempt another the following day. If you miss two redelivery attempts, the items will be returned to our warehouse.

If the driver is having issues delivering to your address, it’ll be marked on the tracking information page. If you find that this is the case, we recommend contacting the courier directly, using your tracking number for reference.If the package is lost, we will send a new one for you.

You can track your order at our tracking form on the Widget.

Before dispatch

If you would like to cancel your order before the product has been dispatched to you, please apply for HERE or contact our customer services team via email at support@ihoverboard.com, quoting your order number. If your order has not yet left our warehouse, we may be able to cancel the order and issue a refund once confirmed.

Please note that a 5% processing fee for order cancellation will be charged if the items have not shipped.

 

What if my order has already left the warehouse?

As we aim to dispatch items as quickly as possible, it may already be on its way to you. If this is the case, please reject the parcel or apply for HERE we will confirm this and help you to arrange a return.

For cancellation of orders that have already shipped, a 10% restocking fee will be charged, as well as the resulting shipping cost and tariffs.

Please contact us before shipment and we will do our best to exchange the product for you. Please note that we are unable to change or cancel orders that have already been shipped.If you wish to cancel an order that has already been shipped, please refuse to sign for the package and we will refund the money once the package is returned to us.

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.

Delivery to UK on our hoverboards or e-scooters is FREE and in 1-3 working days by DPD or DHL or Yodel.

For certain regions our delivery services maybe impacted by COVID and slightly delayed.

Note:Accessories ordered with hoverboards and e-scooters may come in separate deliveries since it come from different warehouses and the accessories usually will take about 3-10 working days to arrive.

If you need to modify the shipping address for your order, please contact our customer service team directly for assistance with this request. Kindly provide them with your order number and the updated shipping address. You can reach our customer service team at support@ihoverboard.com.

Please note that if your package has already been dispatched, we may not be able to successfully intercept and modify the address. In such cases, we kindly ask for your cooperation in contacting the logistics company directly to arrange for the address modification.

We appreciate your understanding and cooperation in this matter. Should you have any further questions or concerns, please feel free to contact us.

Thank you for choosing us as your supplier.

We aim to deliver all e-scooters and hoverboards and accessories next working days, once your order is dispatched you can expect to receive a tracking link via email. This link will allow you to track the status of your delivery. Track Your Order

If it has been more than three working days since you placed your order and you have not received this tracking link, please check your junk/spam folder as sometimes the emails can end up there.

If you still can't find this, please email support@ihoverboard.com  with your order number in the subject line and our team will get back to you as soon as we can.

 

Please note that we are not dispatching on weekends or bank holidays.

Upon placing your order, our system automatically generates a shipping confirmation along with the tracking information. You can use the provided tracking number to check the status of your shipment on the corresponding courier's official website. Typically, our packages are delivered within 2-4 working days.

Please be aware that if you place an order over the weekend, there may be a slight delay in the availability of the tracking information. We appreciate your patience during this time.

Carrier tracking would provide you with up-to-date information about your package. If there are any delays in the delivery process or if you require further assistance, please do not hesitate to contact our customer service team at support@ihoverboard.com. They will be more than happy to assist you with any inquiries you may have.

We’re sorry to hear that the wrong item has been delivered. Before contacting us, please double check your order confirmation and the item received to ensure that you ordered a different item to the one received.

If this is the case, please email support@ihoverboard.com with your order number in the subject line and include pictures of the item received. A member of our team will then be in contact to help resolve the issue.

Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.

1.If you order more than one item, it will be shipped by different tracking number. Because the shipment weight is overweight, we usually ship them separately. So both reach at different day and time. Please don’t panic and just keep tracking the item in your orders window or your email. If you still can not find it please contact us.

2. Also, accessories ordered with hoverboards and e-scooters may come in separate deliveries since it come from different warehouses, including helmet, seat or something else.

We’re sorry to hear you have received the incorrect charger. Please take a photo of the charger you have received and email this to support@ihoverboard.com, including your order number in the subject line. A member of our team will then be in touch to help resolve this soon.

If you've not received an email order confirmation, please check your junk/spam folders – sometimes confirmation emails can end up there!

If you still can’t see it there, please contact us at support@ihoverboard.com. It’s possible that there’s a typo in your contact email address, in which case we can easily rectify this

We're sorry for any inconvenience caused if we have cancelled your order.

All iHovebroard orders are subject to security checks; we use anti-fraud software that automatically voids orders considered ‘high risk’, based on a number of factors. Your details entered at checkout are analysed by this software, so please ensure these were all entered correctly.

It may help to have your order delivered to the billing address (or the address that the card is registered to) and we recommend that you use an email address that you regularly use for online purchases (if you haven’t already).

Alternatively, you can try another secure payment method such as PayPal.

Due to the size of our parcels, it is easy for small parts to be hidden and appear missing.

If you’re struggling to locate the screws for your e-scooter, these are often kept in a small bag taped to the e-scooter. It’s worth checking the handlebar grips for an attachment, just in case.

Chargers are often packaged within a small cardboard box inside the packaging, so be careful not to throw these away.

If you ordered accessories as well as an hoverboard or e-scooter, dependent on their size they may have been shipped separately or may be tucked inside the box with your larger item.

If you are still having trouble locating part of your order, please get in touch with us by emailing support@ihoverboard.com, including your order number in the subject line.

Refunds & Returns Policy

Returns are not allowed after 30 days of the delivery date.

If you change your mind about your purchase, you can return unused, “as new” items back using our tracked courier service for returns. You can then choose to get the item refunded or exchange it for an alternative product.

A 15% restocking fee will apply to returns of electric scooters and e-bikes, while hoverboards and kids' scooters will be subject to a 20% restocking fee.

To initiate a return you must apply for HERE or contact us via our email address: support@ihoverboard.com, please include your order number and the reason for your return in your email. We’ll arrange for a pre-paid label for you to drop the product off at your local post office for return. All such information must be received by us within 30 days of you receiving your product.

You can print the label and attach to the original box, which can then be dropped off at your local post office for collection by courier.

iHoverboard is not responsible for the shipping cost of the package returned by the customers themselves.

It is your responsibility to ensure that the item is returned to us in a safe and secure manner. iHoverboard cannot be held responsible for any damage caused during posting. If not using one of our services above, we suggest that you use a recorded postal/courier service.

Refunds will be processed using the original payment method.

The goods must be returned in an “as new” condition with all components included in their original box and packaging. Items returned without original packaging may be damaged in transit - the purchaser accepts all liability for any damage and loss of value incurred. Mileage on returned e-scooters and hoverboards must be less than 1km.

You must include in the box a copy of your name and order number for the return to be processed.

Once your refund has been approved by the iHoverboard technicians, we will ask for your confirmation that you accept the terms of the refund. We will refund the agreed monetary value to your original payment method within 14 days. Please be aware that direct refunds can take up to five days to appear in your bank account depending on who you bank with.


KLARNA Returns

If you paid using one of Klarna’s payment products – ‘Pay in 3’ – we will instruct Klarna to arrange for any agreed value to be repaid. This may take longer than a direct refund because Klarna needs to arrange for this refund following our instruction. For more details of Klarna’s refund policies, please click here.

 

Recipient: RTN-119 Refurbish department

Phone: +44 7529 820302

Returns address: Unit 14, Union road Oldbury Birmingham,
West Midlands
B69 3EX

Returns are not allowed after 30 days of the delivery date.

If you change your mind about your purchase, you can return unused, “as new” items back using our tracked courier service for returns. You can then choose to get the item refunded or exchange it for an alternative product.

A 15% restocking fee will apply to returns of electric scooters and e-bikes, while hoverboards and kids' scooters will be subject to a 20% restocking fee.

To initiate a return you must apply for HERE or contact us via our email address: support@ihoverboard.com, please include your order number and the reason for your return in your email. We’ll arrange for a pre-paid label for you to drop the product off at your local post office for return. All such information must be received by us within 30 days of you receiving your product.

You can print the label and attach to the original box, which can then be dropped off at your local post office for collection by courier.

iHoverboard is not responsible for the shipping cost of the package returned by the customers themselves.

It is your responsibility to ensure that the item is returned to us in a safe and secure manner. iHoverboard cannot be held responsible for any damage caused during posting. If not using one of our services above, we suggest that you use a recorded postal/courier service.

Refunds will be processed using the original payment method.

The goods must be returned in an “as new” condition with all components included in their original box and packaging. Items returned without original packaging may be damaged in transit - the purchaser accepts all liability for any damage and loss of value incurred. Mileage on returned e-scooters and hoverboards must be less than 1km.

You must include in the box a copy of your name and order number for the return to be processed.

Once your refund has been approved by the iHoverboard technicians, we will ask for your confirmation that you accept the terms of the refund. We will refund the agreed monetary value to your original payment method within 14 days. Please be aware that direct refunds can take up to five days to appear in your bank account depending on who you bank with.


KLARNA Returns

If you paid using one of Klarna’s payment products – ‘Pay in 3’ – we will instruct Klarna to arrange for any agreed value to be repaid. This may take longer than a direct refund because Klarna needs to arrange for this refund following our instruction. For more details of Klarna’s refund policies, please click here.

 

Recipient: RTN-119 Refurbish department

Phone: +44 7529 820302

Returns address: Unit 14, Union road Oldbury Birmingham,
West Midlands
B69 3EX

1. If your parcel has been automatically returned to us, it may be due to various reasons such as damage during transit or address issues. In such cases, please contact our customer service team for assistance in arranging a replacement parcel for you.

2. However, if the parcel was refused by you for reasons unrelated to transit issues, please be informed that upon receipt of the returned parcel, we will issue a refund to you. However, please note that a 10% deduction fee will be applied to cover administrative and handling costs.

For further details or assistance regarding your returned parcel, please do not hesitate to contact our customer service team at support@ihoverboard.com. They will be more than happy to assist you with any inquiries or concerns you may have.

Thank you for your understanding and cooperation.

The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

As we aim to dispatch items as quickly as possible, it may already be on its way to you. If this is the case, please reject the parcel or apply for HERE we will confirm this and help you to arrange a return.

For cancellation of orders that have already shipped, a 10% restocking fee will be charged, as well as the resulting shipping cost and tariffs.

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

Refunds can take up to 14 days to be processed once received back at our workshop.

Once it’s been processed, it can take up to a further 5 working days for the money to appear in your account.

Please note that all refunds go back to the same payment method that was used for purchase.

If the money does not appear in your account within 5 working days, please contact your bank to confirm if they have record of the transaction, they should then be able to confirm when you can expect the money to appear. If your bank is unable to provide you with this detail, or you are still concerned about your refund, please email support@ihoverboard.com and one of our advisors will be in touch.

FAULTY ITEMS WITHIN 30 DAYS

If you receive your item and it is faulty, damaged, or develops a fault under normal use within 30 days of delivery, then you can return it to us for repair, replacement or refund.

To initiate a return by post you must apply for HERE or contact us via our email address: support@ihoverboard.com, quoting your order number and details of the fault. If you can, please also attach clear images or a short video that demonstrates the problem and product condition.

Following a email or phone based assessment, we’ll arrange for a pre-paid label for you to drop the product off at your local post office for return.

iHoverboard is not responsible for the shipping cost of the package returned by the customers themselves.

All returns are assessed by a iHoverboard technician and the fault must be confirmed before further action can be taken. This assessment process can take up to 7 working days from us receiving the product.

All components must be returned in the box with your item. If no fault is confirmed, the item will be returned to you. We may charge you to return the product in these circumstances.

*normal use is defined under the manufacturer’s warranty. The warranty doesn’t cover consumable parts such as Wheels (Tyres, Spokes or Punctures), Cables, Brake shoes, Headsets or Bottom brackets.

 

FAULTY ITEMS AFTER 30 DAYS

Returns are not allowed after 30 days of the delivery date.

If your product develops a fault through normal use after the initial 30 day return period, you may still be entitled to have your product repaired at no cost under warranty.

Please apply for HERE or email us at support@ihoverboard.com, quoting your order number and details of the fault attaching images or a short video that demonstrates the problem so that we can advise the next best steps. We will support you through the next steps depending on the conditions set out in the manufacturer’s warranty.

Following a email or phone based assessment, we’ll arrange for a pre-paid label for you to drop the product off at your local post office for repair.

iHoverboard is not responsible for the shipping cost of the package returned by the customers themselves.

*normal use is defined under the manufacturer’s warranty. The warranty doesn’t cover consumable parts such as Wheels (Tyres, Spokes or Punctures), Cables, Brake shoes, Headsets or Bottom brackets.

 

Please note – any fault caused due to misuse of a product, including water ingress or external damage where this is not included in the manufacturer’s policy, may void the warranty. We strongly recommend that you read the product manual and warranty before using your product to avoid accidental voiding of your warranty.

We want to assure you of the safety and quality of our batteries, which have undergone CE certification to meet rigorous safety standards. You can confidently place your order knowing that our batteries are reliable and safe for use.

In the unlikely event that you encounter any quality issues with the battery, please rest assured that we offer a replacement policy for your peace of mind. Within a period of 6 months from the date of purchase, we will replace any faulty batteries free of charge.

Your satisfaction and safety are our top priorities, and we are committed to providing you with high-quality products and excellent service.

Thank you for choosing us as your trusted supplier. If you have any further questions or concerns, please feel free to reach out to us.For further assistance or inquiries, please don't hesitate to reach out to our staff at support@ihoverboard.com. We are here to help resolve any payment-related issues you may encounter.

The specifications listed in our product manuals may sometimes differ from the actual product due to customs regulations and transportation policies in different regions. To ensure compliance and smooth delivery, certain specifications may be adjusted accordingly.

For the most up-to-date and accurate product details, please refer to the specifications listed on our official website. If you have any questions, feel free to contact our support team.

You can click here to download the user manual.

As privately-owned e-scooters are illegal to ride on public highways in the UK at the moment, it is not possible to get insurance on them for use outside of your home or on private land.

For use at home they can be covered under your standard home insurance policy. If you are unsure if yours is covered, please check with your insurance provider.

Please ensure you have fully charged your hoverboard or e-scooter before you attempt to use it. The light on your charger will turn from red to green once the e-scooter is ready to use.

To turn the e-scooter on you will need to hold the on/off button for three seconds. Many e-scooters come with a safety feature where they won’t start from a standstill. This is to stop you from accidentally hitting the throttle and the e-scooter potentially shooting out from under you.

When you're ready to use the e-scooter, to get the motor to work you need to kick off and be moving at a slow walking pace. A single firm push should be enough: simply press throttle and the motor will kick in.

Scooter still not turning on?

If you have followed the steps above and the e-scooter does not turn on, please contact us at support@ihoverboard.com, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
As soon as we receive your e-scooter back to our depot, our technicians will fully assess the e-scooter and resolve this for you.

1.E04 short circuit fault--Controller Error

Please return the scooter to us, we will repaire for you, please include your order number in your email. We’ll arrange for a pre-paid label for you to drop the product off at your local post office for return.

'How to Replace the Controller?'https://youtu.be/hpDgQT_WU8E

2.E10 Controller/dashboard fault-Controller Error

Replace a new controller and dashboard.

3.E11 motor A-phase current sensor abnormal--Motor Error

4.E12 motor B-phase current sensor abnormal--Battery Error

5.E13 motor C-phase current sensor abnormal--Motor Error

The 3 errors all need to replace a new controller.

6.E16 Hall fault--Motor Error

Replace a new motor.

'How to Replace the Motor?'

https://youtu.be/W3jadfD8edI

7.E14 Accelerator Error

Replace a new accelerator.

'How to Replace the accelerator?'

https://youtu.be/zlNnYd8W1YM

8.E15 brake Error

Replace a new brake.

'How to Replace the brake?'

https://youtu.be/QJe6fcB2fPk

It maybe somthing wrong with the battery, need to replace a new battery.

'How to Replace the battery?'https://youtu.be/iTj7QgTnrTo

Please switch the scooter off and then press the accelerator. If E14 is displayed, it is a controller problem, if E14 is not displayed, the accelerator needs to be replaced.

It maybe somthing wrong with the brake, need to replace a new brake.

'How to Replace the brake?'

https://youtu.be/QJe6fcB2fPk

It maybe somthing wrong with the battery, need to replace a new battery.

'How to Replace the battery?'

https://youtu.be/iTj7QgTnrTo

It maybe somthing wrong with the battery, need to replace a new battery.

'How to Replace the battery?'

https://youtu.be/iTj7QgTnrTo

It maybe somthing wrong with the motor, need to replace a new motor.

'How to Replace the Motor?'

https://youtu.be/W3jadfD8edI

Please adjust the rear wheel brake pads for tightness.

'How to adjust the abnormal noise of scooter disc brake?'

https://youtu.be/571KKX8WWKM

'How to adjust a scooter brake failure?'

https://youtu.be/su3wNP9V8XI

Please adjust the folder screw, clockwise for loosening, counterclockwise for tightening, if the scooter bars is loose, please adjust counterclockwise.

'How to adjust the folder?'

https://youtu.be/47Ks9FRpqfI

Please adjust the handle fixing screw.

'How to adjust the handle screw?'

https://youtu.be/AIQxH_45VKA

Please refer to the following link to adjust.

'How to adjust to align the bars with the wheel?'

https://youtu.be/3O92Du6OwSU

Yes, it has successfully passed UKCA certification, ensuring you can ride with complete confidence.

We do not recommend using our products on carpet/dirt, it might struggle on thick rugs or cause damages to the internal elements of the hoverboard.

If your hoverboard isn’t functioning correctly, it likely just needs calibration. Below are the instructions on how to calibrate the board

  1. Start with the hoverboard powered off, leveled, and unplugged from the charger.
  2. Adjust the foot pedals so they’re level with each other and the ground.
  3. Hold the power button for 10 seconds. You’ll hear a beep, and the LED lights will flash.
  4. Turn off the hoverboard by pressing the power button.
  5. Press the power button again to turn it back on.
  6. Repeat this process 3 times to fully calibrate your hoverboard.

For optimal performance, our experts recommend calibrating your hoverboard before each use.

Here are some hoverboard riding tips to controller it:

1.To move forward or backward.

Lean very slightly in the direction (forward or backward) you want to go. Keep your waist straight, so it’s basically just your ankles moving at all.

2.To turn left.

Push your right toe forward, so your weight shifts in the opposite direction you want to go. Keep your other foot horizontal. You can also lean very slightly in the direction you want to go if the foot stuff is confusing.

3.To turn right.

Push your left toe forward. Just like with turning left, you actually shift your weight in the direction opposite of where you want to go.

4.To spin in a circle.

To spin left, push your right toes down while pushing down your left ankle. To go right, push your left toes and right ankle.

And the charger will show green when it is full charged, please remove the charger in time.

On full charge the length of time a board lasts depends on things such as the way it is used, where it is used and how it is used. For example, if it is being used at full speeds turning around corners constantly this will deplete the battery quicker. Also on rougher terrain the battery is depleted quicker. When the boards are used with the HoverKart attachment the battery life is reduced as this takes a lot more power to use.

We do not recommend that you use the self-balancing board around any water. This is because water damage is not covered by the warranty so any faults caused as a result of water damage would make the repair chargeable.

The boards are designed for anybody over the weight of 20kg+.

There is no limit to how far they can go. It depends on the battery life. Fully charged they will last around 40 minutes.

With our electric scooters there is no real age that you need to be to ride them. As long as you weigh enough the board is good for most ages as long as the user is at least 20kg.

This varies on the user. Some riders grasp it immediately and are off and running fairly quickly. Some take a little longer. However, there are tutorials on YouTube which can be used to help with this process.

Our chargers will have a green light appear on them once the board is fully charged. Once the board is fully charged the charger will automatically cut off to prevent it overheating.

The Bluetooth feature on our self-balancing boards are good for connecting to your phone to use it as a speaker for your music.

All you have to do to stop the self-balancing board is step off it. Once you have stepped off the hovebroard press the power button and it will turn off automatically.

Firstly, please put the hoverboard on a smooth surface, press and hold the on button until the left and right leaf lights of the hoverboard flash alternately with a beep beep beep beep beep, then switch off and on again to return to the balance state.

Here is the link for your reference to adjust it: https://youtu.be/bhF6gHFsLME

Sure. The H1 hoverboard weight requirement for rider is between 44lb ~ 119lb.

Sure. The H2/H8 hoverboard weight requirement for rider is between 44lb ~ 220lb.

Please head over to our Contact Us Page or send an email to support@ihoverboard.com and we will get in touch with you ASAP.

  1. i8 Electric Scooter Unboxing and Assembly Video 
    https://www.youtube.com/watch?v=Q1KRP4sGRyQ&t=28s
  2. i9 Electric Scooter Unboxing and Assembly Video 
    https://www.youtube.com/watch?v=0xdECYkw4T0
  3. i9Max Electric Scooter Unboxing and Assembly Video
    https://www.youtube.com/watch?v=w4aSM5e73h0
  4. i10Plus Electric Scooter Unboxing and Assembly Video
    https://www.youtube.com/watch?v=-lw86d2O8T4 

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

What payment methods can I use to pay for my order?

We accept all major credit cards, including Visa, Mastercard, American Express, Discover, and Diners Club. We also accept PayPal. You can also choose to pay by installments with Klarna.

paypal     paypal    
         

Why was my credit card payment declined?

Make sure that the credit card number, expiration date, the billing address, and other information you entered are correct, and that the remaining credit on your card is sufficient for the purchase. If the payment is still declined, it might be due to our system's defense against possible fraud, and you can try to contact the card issuer to get the payment authorized, or use a different card.

You may also try another payment method such as PayPal, Klarna.

1. Pay With Paypal
paypal
(1)When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

(2)If you are already a PayPal customer, you can log in with your user data and make a payment. Are you a newcomer to PayPal? You can then log in as a guest or open your PayPal account and confirm your payment.

(3)Collections are usually booked in a few minutes and your order will be processed immediately.

2. Credit Card Via Paypal
paypal
PayPal Credit for UK customers, If you failed to pay, please ensure that your cards can be used for international online transactions. This is the most common cause of bank declines, particularly for UK based buyers.

3.Why has my payment been declined?
If you're having trouble paying with a credit or debit card, declined payments can be caused by one or more of the following:

(1)Paypal Credit
- The name and address of the cardholder do not match the billing details. Make sure that all details, such as the card number, expiration date, and CVV code, are entered correctly, and check that the name and billing addresses are exactly as they appear on your card statement.
- Your card has reached the limit for internet transactions.
- The transaction page has timed-out.
- Leaving the page before finishing the check-out procedure.
(2)PayPal
- The transaction page has timed-out.
- Leaving the page before finishing the check-out procedure.
- Your PayPal account has insufficient funds or is not linked to any secondary option like a bank account or a credit card.
Please contact PayPal for detailed questions concerning your PayPal account.

4. Pay With Credit/Debit Card
         
We accept Visa, Mastercard, American Express, Discover, and Diners Club etc. Please note that iHoveroard does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

5. Pay With Klarna

We’ve partnered with Klarna to provide you with easy payment options at checkout, so you can buy what you want, when you want.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply

If you still have any other questions about payment, please feel free to contact us:support@ihoverboard.com

If you encounter any difficulties with your payment, we have some suggestions to help you troubleshoot the issue:

1. Please double-check your delivery address to ensure its accuracy. If needed, you can re-enter the address during the checkout process.

2. Try using a different payment method. We currently support PayPal, credit cards, and installment services.

3. Contact your bank to verify if there are any payment restrictions on your card. They may be able to lift any restrictions to allow the transaction to proceed smoothly.

4. For further assistance or inquiries, please don't hesitate to reach out to our staff at support@ihoverboard.com. We are here to help resolve any payment-related issues you may encounter.

Product prices can change from day to day – moving up and down according to a number of factors. If you bought your product and then the price changed soon after outside of a promotion or sale period, you will be charged the amount shown at point of purchase, as agreed in good faith.

Sometimes prices can drop for a specific promotion, planned sale period, or in response to market fluctuations. We’re very sorry if you bought your item then found it at a reduced price soon after. We sincerely appreciate any frustrations, but because promotions and sales are limited events, they fall outside of our Price Match Promise terms, so unfortunately we cannot offer a price match.

Paying with Klarna is easy. All you need to do is follow these steps:

1) Add your product(s) to your basket2) Proceed to checkout3) Enter address details4) Enter shipping method5) Proceed to payment method6) Select ‘Pay with Klarna’7) Click ‘complete order’

You’ll then be taken through to the Klarna portal where you’ll be asked to choose which Klarna payment option you wish to go with. Please bear in mind that not all finance options are available on all products.

About the invoice, please directly contact our customer service email at support@ihoverboard.com. Kindly provide the email address or address used for placing your order. Upon receiving your email, we will promptly send the invoice to you within 24 hours. Please remember to check your email inbox accordingly.

If you have any further questions or concerns, please feel free to let us know.

You can have direct access to Klarna financing through our partnership with Klarna. Now, you can pay for your next e-scooter or hoverboard with installment payments after being approved for financing. Be sure to select Klarna at checkout and you will be taken to their secure payment process.

If you have received a message that your order has been cancelled and voided, the funds for your order will show as a pending transaction temporarily while the payment is returning to your bank. Please rest assured that funds are only released when an order has been processed successfully, so these should be back in your account within five working days.

If you’re concerned, we recommend contacting your bank or card issuer because they have the facilities to track these transactions.

About the invoice, please directly contact our customer service email at support@ihoverboard.com. Kindly provide the email address or address used for placing your order. Upon receiving your email, we will promptly send the invoice to you within 24 hours. Please remember to check your email inbox accordingly.

If you have any further questions or concerns, please feel free to let us know.

Yes, we are a UK company and based in West Midlands, UK

Yes, all of the scooters and self-balancing boards that we sell come with a 1-year warranty.

We’re sorry if we haven’t responded to you yet – rest assured, we haven’t forgotten you!

We aim to reply to all of our customers as quickly as we can. Usually we’re able to respond within 24 hours, however occasionally it can take a little longer – for example, if we’re experiencing high volumes.

If you have sent us an email and not heard back, please check your junk/spam folder as sometimes our responses can end up there.

We do not recommend that someone under the age of 14 rides an adult-sized e-scooter, unless specifically recommended by the brand.

We don’t recommend that you use an e-scooter if you’re close to or over the weight limit. E-scooters are designed to work properly and safely up to a maximum weight – often called a ‘maximum load’. Usage beyond this weight (e.g. a 95kg rider with a 10kg backpack riding an e-scooter rated to carry up to 100kg) can be hazardous and void the warranty, while increasing wear and tear on important components.

You can filter our electric scooters by maximum load on our collection pages: Adult E-scooters

Unfortunately we do not currently offer student discount, however we recommend keeping an eye on the website as we do offer great discounts regularly.