🔧 Warranty Overview

• E-bikes: Covered by a 2-year warranty

• Scooters & Hoverboards: Covered by a 1-year warranty

• Pole fracture: Covered by a 6-month warranty

• The warranty period for high-value accessories such as batteries, motors, and controllers is only 6 months warranty

Your warranty starts from the actual delivery date and covers original defects in materials and workmanship.

🛠️ What's Covered:

• Replacement parts and labor

• Normal use in light rain or small puddles

⚠️ What's Not Covered:

• Consumables (e.g., tires, brake pads, inner tubes)

• Damage from submersion or prolonged exposure to heavy rain

Note: Use in such conditions will void the warranty.

📄 Please Note:

Keep your proof of purchase for any warranty claims. The warranty period remains valid from the original delivery date.

🔧 Extended Warranty & Gift Coverage Reminder

Please note:
An extended warranty provides longer after-sales support, including product checks, maintenance services, and access to repair options after the standard warranty ends. It does not extend the return or exchange period.

What’s covered:

• Continued support after the initial warranty expires

• Product inspection and fault diagnosis

• Paid repair service options (if applicable)

• Warranty coverage for promotional gifts (if included in your offer)

📝 Keep your order confirmation and proof of purchase — they are required to verify eligibility for extended support or gift coverage.

Need help or have questions about your extended warranty?
Contact us at support@ihoverboard.com — we're here to help!

🔧 After-Warranty Support (6–12 Months)

If your Scooter or Hoverboard is between 6 and 12 months old—that is, it's beyond the standard warranty but not yet 12 months since delivery—you may still request our repair support:

• Return postage to us is covered by the customer; we'll handle the return postage back to you after repair.

• You only pay for the labor and replacement parts, which are reasonably priced.

• To get started: email support@ihoverboard.com with your order number, issue description, and visual evidence (photo or video). If eligible, we'll send return instructions and handle the diagnosis and repair.

• Our technician will confirm needed parts, provide a parts quote, and upon your approval, proceed with the service and return shipment.

This ensures you continue to receive helpful after-sales support, even just past the warranty window.

❌ When Your Warranty May Not Apply

Your warranty does not cover the following:

• Repairs for consumable parts, such as tires, brake pads, cables, headsets, or bottom brackets. (This includes both free and purchased parts.)

• Normal wear and tear, or cosmetic damage.

• Damage caused by accidents, misuse, reckless or intentional behavior.

• Signs of improper use, storage, or maintenance, as outlined in the user manual.

• Any modifications, disassembly, or repairs done with non-original parts or by an unauthorized person.

• Lack of valid proof of purchase, including serial number and purchase date.

Please note: Hoverboard go karts are considered accessories and are not covered under the standard warranty.

🛠 Need Help or Want to Make a Claim?

If your scooter is within the warranty period and qualifies for repair, we’ll fix it at no cost.

📩 Contact us at support@ihoverboard.com
We’ll guide you through the warranty process.

Please be aware that courier networks are experiencing high demand currently, which may cause delays in deliveries and collections. iHoverboard will do all we can to ensure services are completed as quickly as possible.

Electric Scooters and Hoverboards

Delivery to the UK on e-scooters and hoverboards are FREE and in 1-3 working days.

Off Road Electric Scooters

Off-road electric scooters can now be delivered to your door in as little as 1-3 working day with our free express truck service.

Electric Bikes

Delivery to UK on electric bikes are FREE and in 1-3 working days by truck.

Total Estimated Delivery Time

• 1. All orders before 2:00 PM (GMT+1) will be sent today after 2:00 PM (GMT+1) will be sent the next day.
• 2. Normally orders will be dispatched in 1-2 working days once the payment is confirmed, and 2-5 days to arrive.
• 3. Please know that if out of stock in the UK, we will send it from other European warehouses via DHL. It will take about 4-9 working days to ship.
• 4. Orders placed after 1 pm on Fridays will be shipped on Mondays. 
  
  
• Last Updated: October 2024